Commission for Case Manager Certification (CCMC) Practice Exam

The goal of Continuous Quality Improvement (CQI) in healthcare is to optimize the quality of a system. CQI is a systematic, data-driven approach aimed at improving the quality of care and services delivered to patients. This process involves analyzing performance, identifying areas for improvement, setting measurable goals, and implementing changes that enhance patient outcomes and promote efficient practices within the healthcare system.

In the context of healthcare, optimizing quality encompasses various aspects, including patient safety, effective treatment protocols, patient satisfaction, and adherence to standards of care. The focus is on making incremental improvements over time to ensure that healthcare providers consistently deliver high-quality care that meets the needs of patients.

While enhancing administrative processes, maximizing financial returns, and increasing patient load can be components of healthcare operations, these are not the primary objectives of CQI. The essence of CQI lies in focusing on the quality of care rather than financial or operational metrics alone. Thus, the emphasis on optimizing quality distinguishes CQI as a critical strategy in healthcare improvement efforts.